Support

Contracts

Rombus support packages supplied by Aln Technology can be available to our customers 24 hours a day, 365 days a year if required. Support is available 24/7, onsite, online or by telephone and are accompanied by guaranteed response times.

So why take out a support contract?

• No knock on incidents – repairs are documented in our system so we can review case notes and avoid reoccurring problems and plan for future events.
• Maintenance – Don’t risk a problem occurring that will cripple your business, a support contract will allow continued maintenance.
• Free advice – considering a new product or way of working, Aln will be able to point you in the best direction and advise you throughout the process.
• Training – Aln will pass on tips and instructions so you can learn how your system works.
• Personal touch – Aln will learn about your organisation, your systems in place and the way we work to improve the efficiency for fixing problems.
• Immediate access – If something does go wrong, a call can be logged and Rombus will return your call within 4 hours*.

*Between the hours of 8.30 and 6pm, out of hours options are avalible.